In these terms and conditions we are THE COLLECTERIE, 79 High Street, Teddington, TW11 8HG and any reference to "we" or "us" or "our" shall be construed accordingly. “You” means our customer or potential customer for goods (and “your” will be construed accordingly).


We own and operate this website and these terms and conditions (together with the documents referred to on it) tells you the terms on which you may make use of www.thecollecterie.com (“our site”, “our website”) whether as a guest or a registered user. Please read these carefully before you start to use the site.


By using our site www.thecollecterie.com you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms and conditions, please refrain from using our site.


We reserve at our absolute discretion the right to revise these terms of use and any other basis upon which this site is to be used at any time by amending this page. As such, we suggest that you consult periodically this section of our website, so as to take notice of any changes we made, but please note that your use of the site will be deemed to mean that you have accepted whatever terms and conditions prevail at the time of such usage of our website as implying that you accept the basis upon which we want our website used. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.



We permit access to our site on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.



We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved

Any form of reproduction, modification, storage, transmission, sale or distribution of our website content other than for personal non-commercial use, without our prior written consent, constitutes a violation of copyright law.

Permission is given to print one copy or download extracts from our website for the sole purpose of placing an order with thecollecterie.com, for using our website as a personal shopping and catalogue resource or to draw the attention of others within your organisation to material posted on our site.

Any other usage whatsoever without prior written permission from us is strictly prohibited.

Any such copying or printing does not result in the transfer of any right, title or interest to you. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

If you print off, copy or download any part of our site in breach of these Terms and Conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.



We are not responsible if information made available on our site is not accurate, complete or current. Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

We aim to update our website regularly and may change the content at any time. We may suspend access to our site, or, close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.



The material displayed free of charge on our site is provided without any guarantees, conditions or warranties as to its accuracy. In so far as is permissible by law, we will not be held liable for any indirect or consequential loss, damage or injury incurred by any user, arising as a result of any of the following:

  • Use of our website, any websites linked to it and any materials posted on it
  • Inaccuracies in our website content or reliance of information contained within our site
  • Changes to, modification, substitution or removal of website content. We reserve the right to change, modify, substitute or remove, without notice, any information on our website.
  • Your access to or inability to access our site. While we endeavour to ensure that our website is normally available 24 hours a day, we will not be liable if for any reason our website is unavailable at any time or for any period. Neither do we warrant that our website shall be free from viruses or other harmful components.
  • Metal (or other) allergic reaction, known or unknown, arising during the wearing of jewellery or clothing.
  • Inappropriate use, treatment or storage of thecollecterie.com items after delivery, or the use of jewellery items or clothing by children.


We do not exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation nor any other liability which cannot be excluded or limited under applicable law. [In so far as is permissible by law, The Collecterie’s liability to you in connection with any claim or series of connected claims under these terms and conditions shall not exceed the value of the goods and delivery costs to which the claim is relevant.]



We process information about you in accordance with our Privacy and Cookies Policy. By using our site you consent to such processing and you warrant all data provided by you is accurate. Please note that by registering on our website you will provide us with personal details about yourself. Your registration details may be used to communicate with you regarding any purchases made via our website.

Please read our Privacy and Cookies Policy for details concerning your rights about your personal data.

Cookies are pieces of information that a website transfers automatically to the user's computer for record keeping purposes. Cookies are used to collect marketing information, and to track from where you accessed our website. We will use cookies on our website as these allow us to monitor what parts of our website are most popular and this helps us to improve the delivery of our goods and services to you.

Further information concerning your rights about your personal data can be viewed in our Privacy and Cookies Policy.



You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

While we take all reasonable attempts to exclude viruses from this website, we cannot ensure such attempts will be successful. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

We recommend you take all appropriate safeguards before downloading information from our website.



You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than set out above, please address your request to [email protected]

You shall not, without our express approval, distribute or otherwise publish any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services and you shall not use our website to solicit or encourage other persons to commit unlawful acts.

Where our site contains links to third party sites and resources, these links are provided for your information only. The content of any such websites is not under our control; accordingly, we do not accept any responsibility or liability for the accuracy, content or availability of these websites. Any links to external websites do not signify endorsement of these websites in any way whatsoever. We shall not be liable for any loss or damages or injury arising from your use of those links or sites.



These terms and conditions, this website and any contracts between you and The Collecterie shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from, or related to, a visit to our site, including any non contractual obligations, shall be dealt with under the exclusive jurisdiction of the courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions. If we fail to enforce a right under these terms and conditions, that failure will not constitute a waiver by us and will not prevent us from enforcing other rights or the same type of right on a later occasion.



By purchasing from The Collecterie, you (the customer) accept these terms and conditions. To avoid all misunderstandings, please carefully read all our terms and conditions, in conjunction with our Privacy and Cookies Policy and our Delivery, Returns and Refunds page.

You will be asked to expressly agree to these terms and conditions before you place an order for goods from our website.



Your order is an offer to buy goods from us on our website. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason.

All orders are subject to acceptance of your order by us and availability of the goods. An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.

When you place an order, we will require your name, e-mail address, contact telephone number and payment details. Without this information we will not be able to process your order.

We will take payment for your order by the payment method selected by you at the point of sale and not at the point of dispatch.

The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used (or electronic payment service account, if applicable) is yours

The credit or debit card used is subject to validation checks and authorisation by the card issuer. We take no liability for any delays or non-delivery of goods, if your card issuer does not, for any reason, authorise payment to us.

We may refuse service to anyone at any time or refuse to process a transaction for any reason at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from our website, whether or not that product has been sold. We reserve the right to reject any offer of purchase by you at any time. We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our site.

Once your order is dispatched and delivered the contract will be complete between you and us. If we are unable to fulfil your order we will notify you and refund you within 7 working days of doing so. If there are any problems with your order, you will be contacted either by email or by phone.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.



Gift vouchers cannot be redeemed online. Customers can spend their gift vouchers in person in our store. Gift vouchers will expire one year after date of sale.



All prices published on our website are in pounds sterling and are inclusive of VAT at the current rate.

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website and in our catalogue are correct at the time when the relevant information was entered onto the system. We may change the prices for goods and delivery at any time, but changes will not affect existing contracts.

Although we aim to keep our website and our catalogue as up to date as possible, the information, including product descriptions, dimensions and pricing, may be subject to change without notice. If we discover this to be the case we will notify you and you can decide if you wish to continue with your purchase or cancel your order. We are not obliged to supply you goods at the incorrect price

Payment for all goods must be made by any method detailed on the website from time to time. In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you order the product and current rates are set out on our Delivery and Returns page.

We may withhold the goods and/or cancel the contract between us if the price is not received from you in full in cleared funds..

We take every care to ensure that the description and specification of our goods on our website are correct, however they are not intended to be binding and are intended only to give a general description of the goods. The images shown online and in catalogues are for illustration purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.

A product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 working days and refund your money.



In order to purchase products on our website and lawfully enter into and form contracts on our website you warrant to us that:

  • You have full authority power and capacity to agree to these terms of sale and you are legally capable of entering into binding contracts.
  • You are over 18 years of age. (If you are under 18, you may use the website only with the oversight of a parent or guardian)
  • You will provide your real name, phone number, e-mail address, payment details and other requested information accurately and completely.
  • You will be able to accept delivery of the goods. Please note that PO box numbers, hotels and temporary addresses are not acceptable.
  • You possess a valid credit or debit card issued by a bank acceptable to us.



We will arrange for the products to be delivered to the address for delivery indicated in your order in accordance with our terms and conditions. We will usually process and dispatch orders within 2-3 working days of receipt of your order but this may increase at busy times of year when orders may take longer to process.

Where we indicate delivery times and dates, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

Items arriving from overseas may be subject to severe delays and we are unable to keep accurate ETAs on these items.

You are responsible for making arrangements to receive the goods and if the goods are held at a post office or other delivery company’s depot because no-one was available when the goods were delivered then it is your responsibility to swiftly collect the goods.

If your delivery address is outside of the UK, we have no knowledge of, and no responsibility for, the laws in your country. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country. We recommend you contact your local customs office for further information.



The products will be at your risk from the time of delivery. You will only own the goods you purchase when we have received full payment of all sums due in respect of the products (including delivery charges) and once they have been successfully delivered. Until that time, we will retain title to the goods.

Goods supplied are not for resale.

We will be entitled to recover payment for the products even where ownership has not passed to you.



If you are not entirely happy with your purchase you may cancel this contract at any time in accordance with the current terms and conditions.

If you are not entirely satisfied with your purchase, please contact us within 14 days of delivery to let us know you wish to return your item(s) for a full refund or exchange, excluding original delivery fees. Then please send the item back to the shop within 14 days of notifying us of your intention to return.

Please fully inspect goods on delivery and take care to keep all packaging until you are happy with the product as we can only accept returns with original packaging. Returned items must be in their original condition, with all packaging and labels still intact.

You are responsible for covering the cost of returning items to us and their safe return. You must ensure all items are packaged securely and sufficiently to withstand their return journey. We recommend that you return goods using an insured, recorded delivery service. We cannot refund items lost or damaged in transit back to us.



You are entitled to cancel this contract if you so wish, provided you notify us of your intention to cancel no longer than 14 days after the day on which you receive the relevant products (subject to the limitations set out below).

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent to us at [email protected]

If your order has already been dispatched please follow the procedure set out on our Returns page.

You must give us a written notice of cancellation and return the goods to us in their original condition, with all packaging and labels still intact within 14 days of notifying us of your intention to return the goods.

Refunds will be credited back to the card shown on the receipt. You are responsible for covering the cost of returning items to us and their safe return. You must ensure all items are packaged securely and sufficiently to withstand their return journey. We recommend that you returns goods using an insured, recorded delivery service. We cannot refund items lost or damaged in transit back to us.

We are not able or obliged to accept the return of and refund any goods made to your specification or personalised, old furniture or vintage items, earrings or body accessories, skincare or edible products.

If you cancel a contract on this basis and you do not return the goods to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the goods without paying for postage, we are entitled to charge you for that postage.



If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

If goods are lost in transit from us to you and this is confirmed to us by Royal Mail or the courier service used, we will either send new goods or offer you a full refund, including delivery charges.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Please note that non-refundable items include old furniture or vintage items, earrings or body accessories, skincare and anything edible. Any items that are bespoke and made to order or altered to order are non-returnable unless faulty.

If goods are lost in transit from us to you and this is confirmed to us by Royal Mail or the courier service used, we will either send new goods or offer you a full refund, including delivery charges.



If you believe your item is faulty, please contact us at [email protected] straight away. We will be able to advise you on the next steps and will help to organise a return or a replacement.

Please DO NOT attempt to assemble or fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting us first.

If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost



“Vintage” and “Antique” means that the item has not recently been made and also means it has been used in the past. Antique and vintage furniture and products have been chosen for their aesthetic value and character, and their condition will not be perfect which is part of their charm. Surface scratches and dents for instance, are well in keeping with age and use. We endeavour to describe all items as best as possible and provide as many details as we can, but please do call if you require more information about any of our products.

Old furniture and other vintage pieces are non-returnable unless faulty.

Please note wooden products may warp or expand when subject to changes in temperature and humidity. Never leave wooden items near radiators or in full sunlight, under a window for example.

Many of the items sold are handmade using traditional techniques or rustic or natural materials and therefore:

  • will vary from the picture on the Website as no two items will be identical.
  • Will have small marks, differences or imperfections in keeping with their hand made nature

These reasonable product imperfections do not constitute defective items. If you do not like their appearance, please follow the refund and returns procedure set out above. You will be responsible for the return postage cost.



These terms and conditions do not affect your statutory rights (if appropriate) as a consumer (including your right to receive a refund in respect of any defective product we sell to you).



Nothing in these terms of sale will:

  • limit or exclude the liability of a party for death or personal injury resulting from negligence;
  • limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
  • limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987;
  • limit any liability of a party in any way that is not permitted under applicable law; or
  • exclude any liability of a party that may not be excluded under applicable law. Any statutory rights, which you have as a consumer, which cannot be excluded or limited, will not be affected by these terms of sale.

The limitations and exclusions of liability set out in this Section:are subject to the preceding paragraph; and govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.



Use of our website will be subject to our Terms and Conditions and we will treat all your personal information that we collect in connection with your order in accordance with the terms of our Privacy and Cookie Policy..

Contracts under these Terms and Conditions may only be varied by a document signed by both you and us. We may revise these terms and conditions from time to time, but such revisions will not affect the terms of any contracts, which we have entered into with you.

If any provision of these terms and conditions is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms and conditions, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms and conditions. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms and conditions, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms and conditions is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

These terms and conditions contain the entire agreement and understanding of the parties in relation to the purchase of goods from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of goods from our website; and each party acknowledges that no representations not expressly contained in these terms and conditions have been made by or on behalf of the other party in relation to the purchase of goods from our website.

These terms and conditions will be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale. Whilst we are happy to consider orders for goods from outside the United Kingdom, we give no warranty, express or implied, that the placing of any order through this website from outside the UK complies with any applicable non-English laws or regulations. Accordingly any goods not permitted under your local law are not offered to you.



Our full name is The Collecterie

Our principal trading address is 79 High Street, Teddington, TW11 8HG.

Our email address is [email protected]