Privacy and Cookie Policy

The Collecterie (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions, which includes our Delivery and Refund Policy and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Personal data means any information capable of identifying an individual either directly or indirectly such as, your name and address, but also to online identifiers such as IP addresses. It does not include anonymised data.

By making a purchase, registering an account, using our website, signing up to online marketing, or providing your details to us in store, over the phone or via social media, you are acknowledging that your personal data may be used according to the practices set out in this policy.

Please read the following carefully to understand our views and practices regarding


We may collect and process information that you provide to us through using our site (“our site”), registering to use our site, ordering from us or contacting us through email, text, post, social media, phone or in person.

This information can include, but may not be limited to your name, address, email address, contact telephone numbers and credit or debit card details.

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

We do our best to make sure that we do not collect excessive information from you and limit it to only what is necessary for us to provide the service you require.


Cookies are pieces of information that a website transfers automatically to the user's device for record keeping purposes. Cookies are used to collect marketing information, and information about your general internet usage, such as, from where you accessed our website.

We will use cookies on our website as these allow us to monitor what parts of our website are most popular, to estimate our audience size and recognise when you return to our site. These insights help us to improve our site, speed up your searches, and as information is stored about your preferences we can remember what was in your basket and customise our site according to your individual interests, delivering a better and more personalised service to you.

You can disable cookies through your web browser’s settings at any time.but please note that by disabling cookies some parts of this website may become inaccessible or not function properly.


We are committed to maintaining the safety and security of all personal data from the point of collection to its deletion from our company.

We will use strict procedures and security features to try to prevent unauthorised access to information we have received.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, which is at your own risk.

We are PCI DSS compliant – we do not store any of your card details when you make a payment to us.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers


We use information held about you in the following ways:

To carry out our obligations arising from any contracts entered into between you and us, such as registering you as a new customer, creating an account, processing your transactions and providing you with delivery updates about your order.

To manage our relationship with you, such as, notifying you about changes to our service, our terms or our privacy notices in order to keep our records up to date

To improve our products and services and ensure that content from our site is presented in the most effective manner for you and for your device

To make suggestions and recommendations to you about items that may be of interest to you and deliver relevant website content and advertisements to you based on your purchase intent, purchase history, frequency and activity, in order to tailor our services to you

To send you relevant emails or catalogues with information on our products and services which might be of interest to you where you have consented to this, in order to grow awareness of our business and market products and services to you. If you do not want us to use your data in this way please tick the relevant box situated on the form on which we collect your data or click the unsubscribe box on our website.

To allow you to participate in interactive features of our service, when you choose to do so.

To conduct market research for our business, including using use data analytics to improve our website, products and services, defining types of customers for our services and their relationships to us and their experiences. This is to better understand our customers, their interests and how they use our services, to keep our website updated and relevant, and to develop and market our business and services

To administer and protect our business and our website, in order to provide administration, IT services and network security and run our business effectively.


We will share your name, address, email address and phone number with our trusted couriers so that they can make the delivery to you and send delivery updates directly to you.

We may disclose your personal information to these third parties:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of our business, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • Government bodies that require us to report processing activities.
  • The prospective seller, buyer or third party, in the event that we sell, buy, transfer, or merge parts of our business or our assets, personal data held by it about its customers will be one of the transferred assets..


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.


This website, from time to time, may include links to third-party websites, plug-ins and applications. We have no control over third party websites which will have their own privacy statements and as such we cannot be responsible or liable for the protection and privacy of your data or information you provide whilst visiting that site. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. If you follow a link and leave our website we encourage you to read the privacy policy of that external website before you submit any personal data to it.


You have the right to request details of personal information that we hold about you under the Data Protection Act 1998.

Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

If you believe that any information we hold about you is incorrect or incomplete then please write to or email us and we will correct any information found to be incorrect.


Your right of removal can be exercised in accordance with the Data Protection Act 1998.

Please write to or email us to exercise that right.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


If you need to contact us for any reason our contact details are as follows:

The Collecterie

79 High Street


TW11 8HG


[email protected]


Date of Privacy Policy: April 2020